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What are your Office Hours?
Monday – Friday: 7am - 6pm (closed 11-1 for quiet time)
Saturday: 7am - 3pm 

Our office is closed on Sundays; however, as a courtesy to our clients, we allow boarding guests to be picked up by appointment.

Holiday hours will vary, please check with our office for updated hours.

What are your Check-In and Check-Out hours?
Dog Boarding Check in begins at 7:00 am Monday thru Saturday, by appointment.

Check out is 11am, Monday - Saturday (if after 11am customer will incur a 1/2 day doggie day care fee). 

Daycare Activity Center Activity center hours are from 8am to 5pm, check in as early as 7am and pick up as late as 6pm.

*Drop off and pick up outside of posted hours may be accommodated for an additional fee depending on availability.*

What are the requirements to stay at Waggin Tails B & B? 
We recommend your dog to be spayed or neutered (if over 1 year of age); is current on Rabies, Bordetella and DHPP vaccinations; free of fleas and ticks, and is in good health and free from any condition that could potentially jeopardize other guests. Pets that have been ill with a communicable condition in the last 30 days will require veterinarian certification of health to be admitted.

What vaccinations are required?
Required Vaccines: Rabies, Bordetella and DHPP.

We recommend Canine Influenza and a healthy fecal exam but is not a requirement.

You should always check with your veterinarian on any additional vaccines or protocol they may want or request for your pet.

Can we schedule a tour?
We welcome visitors and understand that as good pet parents, you may want to meet the people who will care for your pet and see where they will stay and play.

A tour will ensure that you are comfortable when leaving them with us.

You can schedule one by appointment by calling us or request by email to info@waggintailsbb.com

What are the booking requirements for Boarding services?
Holiday and Peak Seasons require a 3-night minimum stay. Holiday periods are defined as New Year’s, Spring Break, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas), with +/- 3 days.

Do you charge extra to board my Pet during the Holidays?
We do not, but we do have a 3-night minimum stay for holiday and peak seasons.

What is your cancellation or no-show policy?
Holiday Bookings for Boarding: An amount equal to one-night stay per pet will be charged if less than 5 days’ notice is given; 50% of the total reservation amount will be charged if less than 48 hours’ notice is given.

Non-Holiday Bookings for Boarding: An amount equal to one-night stay per pet will be charged if less than 48 hours’ notice is given for cancellation.

Daycare: We understand emergencies happens so when possible, we really appreciate the courtesy of 24 hours advanced notice of cancellation, This helps give us time to fill the spot and make any adjustments to staff schedules.

*If a refund is due, the refund will be issued as a credit to your account for future reservations at waggin tails b& b.

What should I bring with my Dog for Boarding?
We provide clean water and food bowls, an elevated pet cot and blankets in your dogs Kennel, Owners are welcome to bring a bed, blanket, shirt, or towel from home and toys to help make the pet feel comfortable.

All other personal items must fit inside the Pet’s designated bin. (measures 15 Quart, and 16"x 12” x 6").

Do you provide food for my dog during daycare and boarding services?
We recommend bringing your own dog’s food that they are used to eating at home in order to avoid upset stomachs. Please properly measure out your dog’s food for the number of days they will stay into a zip-loc type of bag with the Pet’s name clearly labeled on it.

If we supply the food there will be an additional charge per day per dog (check for present pricing).

Can I add on Activities for my Dog's Boarding experience?
Yes! All dogs boarding will get plenty of potty breaks, 2 playtimes per day, love and attention, but we have many add-on activities available to choose from.

Are there any discounts for multiple dogs boarding?
Yes, we offer a 20% discount for each additional dog staying in the same kennel that can eat, sleep and play together safely.

How many additional dogs can fit comfortably in the kennel will depend on the size of the dogs.

Is anyone present on site during the night with the dogs boarding?
Yes, the owners live on site and also have remote camera viewing accessibility from phones and computers.

What is Daycare and Activity Center?
We have learned that one size does not fit all when it comes to dog daycare. Dogs can get overly tired and overly stimulated by playing all day without adequate rest. Dogs can also become bored from the same routine.

Our format ensures your dog gets plenty of rest as well as excellent quality of play.

We do small group play sessions and activities and more one-on one attention with the staff so that every day is a unique and fun day tailored specifically for your pet!

Will my dog go home tired from the Activity Center, sometimes like traditional Daycare?
Your dog will go home tired, but not so exhausted to where they can’t eat dinner or interact with the family. We are striving for quality play sessions, balanced with adequate rest, so your dog doesn’t experience injuries from over exercising.

What kind of activities will my dog participate in at the Activity Center?
That really depends on what your dog likes! We will conduct a thorough Assessment to find out what your precious pup really loves and then we’ll rotate those activities into your dog’s daily stay here. We have a wide range of activities including fetch, tricks, nose work, agility, tug time, nature hikes, puzzles, stuffed KONG time, and much more!

Will my Dog have to stay in a crate or dog run?
When it’s time to relax, your Dog will be provided with their own private 4’x6′ kennel to rest with bedding, water, and a treat stuffed activity toy. Once they are done with their delicious treat, your Dog will take a much-needed break before their next activity. We think this down time is vital to healthy dogs and will help your dog get used to learning how to relax during the day.

Why does everything need to be scheduled by appointment?
One reason is for security. Our building sits on 7 private acres fully fenced in with locked entrance gates for the safety and security of our pets staying with us and living on property.

In addition, appointments help minimize interruption, as we take pride that all of our staff participates in the care of the pets we have on site, and dedicates quality time with each one.

What type of training does your Staff have?
We are excited to be part of a membership group that is focused on raising the bar of safety and education for the pet care industry.

The Dog Gurus ( www.thedoggurus.com] is the #1 staff training and business consulting group for the pet care industry.

We are also proud members of the International Boarding and Pet Service Association. (IBPSA) which offer training, education, resources and support for the pet service industry.

All staff members at waggin tails b & b are trained extensively in canine behavior and body language, safe activity leadership, cleaning and sanitization processes, Pet first aid and CPR.

We believe in consistent studying and continued education for all staff members.

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